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Frequently Asked Questions

Q. How long will it take for my order to be delivered?
A.  Please allow up to 5 working days for paid orders to be delivered. During peak season this might be slightly longer.  
 
Q: How is my order delivered?
A: We use DPD and An Post for our deliveries. You will receive a tracking number on the day the order is dispatched.
 
Q: How is my order packaged?
A: Our packaging team have perfected our packaging using recycled boxes and newspapers to ensure your order reaches you in the condition it left us.
 
Q: What happens if items are unavailable after I have placed an order?
A: Occasionally for reasons out of our control Items become unavailable after an order has been placed. If this should happen we will substitute for another variety.
 
Q: Is it safe to pay online?
A: Yes, we use Sagepay to process all of our payments. Their website fully encrypts your personal information using SSL technology. If you’re unsure you can view the padlock if the browser. 
 
Q: Is your website safe?
A: Yes, we use SSL technology which encrypts your details. Look for the padlock in your browser.
 
Q: Do you design gardens for customers?
A: Unfortunately we do not offer a garden design service.
 
Q: Why don't you stock plants anymore?
A: Unfortunately due to ill heath in the family we had to make the hard decision to change our direction. We are focusing more on seeds, artificial flowers and garden accessories. This wasn't an easy decision but it was the only one.

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